1. Who provides the app
Hollow Wisp is provided under the publishing and trading name Optygate (“we”, “us” and “our”). Optygate is operated by an individual developer.
Email: dev@optygate.com
Phone: +971 50 792 9238
Address: e14 Alzahiyah, PO Box 0000 ADCP No507, Abu Dhabi, United Arab Emirates
These terms concern this consumer Android app and its related connected features. They do not incorporate Optygate’s agency-service terms. The product description and Google Play checkout information form part of the information for your purchase. These terms do not retrospectively remove rights or benefits from earlier purchases. Where acceptance or specific consent is required, simply visiting this page does not provide it. You can save or print this page using your browser.
2. Licence and permitted use
We grant you a personal, non-exclusive licence to install and use Hollow Wisp on compatible Android devices you control, subject to these terms and applicable Google Play rules. We and our licensors retain intellectual property rights in the app and its original content. Your statutory rights, and any rights in your own content, remain yours.
Use the app lawfully. Do not exploit security flaws, tamper with purchase or reward records, cheat in rankings, impersonate another person, distribute malicious material, or interfere with connected services. Do not copy or redistribute our protected content or reverse engineer the app except where applicable law permits it. These restrictions do not prevent lawful security research, interoperability, accessibility use, or exercising consumer rights.
If you cannot enter a binding contract because of your age, involve your parent or legal guardian as required by local law. Purchases require the permission of the person responsible for the payment account. Device compatibility and any age rating are shown on Google Play; connected features also need a supported app version, the relevant Google services and an internet connection.
3. Free play, purchases and delivery
Hollow Wisp is free to download and its current release is ad-free for everyone. Optional fixed-content purchases include Coin packs, Gem packs and the permanent Dreamkeeper Starter Pack. The Starter Pack supplies its original Coins and Gems once and includes the Dreamkeeper frame. Contents and the local price are shown before Google Play checkout. There is no gacha, and no purchase is needed to remove ads.
New purchases require an internet connection, a recoverable linked Google Play Games account, and available Google Play and game-account services. Google Play handles payment. Items are delivered after completed payment, ownership verification and a durable delivery record. Pending or cancelled payments do not grant items. If verification is interrupted, supported pending delivery is reconciled when the app reconnects or restarts. Contact support if an item remains missing.
4. Linked accounts, restoration and cloud progress
Use Settings, Restore Purchases, while using the original Google Play purchasing account and the same linked game account. Verified retained ownership and supported interrupted grants can be restored through Play and game-account recovery records. Purchase records cannot simply be moved to a different linked owner. Restoration does not replenish spent consumables or repeat a one-time currency bonus.
The Starter Pack is a permanent one-time entitlement within Hollow Wisp, including its frame; it is not a recurring subscription or unlimited currency. “Permanent” does not mean the original currency is delivered again after reset or reinstall, or an unconditional promise that online services will operate forever. Changes and legal remedies are addressed below.
Optional Play Games cloud progress saves selected progression, such as upgrades, Guardians, statistics and Daily Dream progress. It is not a complete backup of every local field, setting or wallet. Currency and purchase recovery are handled separately through your linked economy account. Reinstalling or clearing app data can lose unsynchronised local changes. Connect the correct account and allow recovery to complete before relying on restored balances.
5. Virtual items and historical purchases
Coins, Gems, frames and other virtual benefits are for use within Hollow Wisp. They are not money, deposits or investments and have no cash-redemption or account-trading facility. Refunds and remedies required by law remain available. Current purchased wallet Coins and Gems have no scheduled time-based expiry; daily activity entries or event benefits may instead be limited to their displayed day or event.
Spending Coins or Gems uses the amount shown for the chosen action or item. A gameplay reset does not create another original Starter Pack grant. Do not manipulate device records, purchase receipts or account ownership to duplicate benefits.
The historical Remove Ads product is no longer sold. Supported legitimate receipts, retained ownership, original interrupted bonuses and refund records continue to be recognised. Already-delivered bonuses are not repeated. Every player has ad-free gameplay regardless of historical ownership.
6. Refunds and wallet adjustments
A confirmed refunded, voided or revoked purchase can reverse the exact currency originally granted by that receipt and remove the associated purchased entitlement, including a corresponding frame where applicable. Other independently valid purchases remain available.
If the refunded currency has already been spent, the affected currency balance can become negative. Future earnings or credits first repay that shortfall, and the remainder becomes usable. Spending that currency is restricted while it remains owed within the game. This is an in-game adjustment, not a real-money debt collection arrangement. Support can review incorrect or duplicated adjustments; statutory refund rights are unaffected.
7. Privacy, resetting and account deletion
Our Privacy Policy describes account information, Google services, usage measurement, crash reporting, purchases and the choices available to you. Terms acceptance does not supply tracking consent.
Settings, “Reset upgrades and progress” resets supported progression and clears enabled cloud progress through the reset flow. It preserves the purchase and economy recovery records necessary to retain valid ownership and prevent duplicate grants. It is not complete account or data deletion. Clearing Android app data and managing Google Play Games data are separate actions.
For account or other data deletion, including without the app installed, email dev@optygate.com with “Hollow Wisp Data Deletion Request”, your profile name and enough information to identify the account. We may verify ownership. The Privacy Policy explains the 30-day response commitment and necessary transaction, security and backup retention. Deletion can affect recovery of your account-linked benefits; contact support about outstanding purchases before deleting.
8. Refunds, remedies and withdrawal rights
Your mandatory consumer rights take priority. Digital content and services must meet applicable requirements, including being as described, of satisfactory quality and fit for an agreed purpose. If something is not supplied or does not conform, you may be entitled to supply or correction without charge, a price reduction, termination or a refund, according to local law and the circumstances. We do not exclude liability that the law does not allow us to exclude, including for fraud or death or personal injury caused by negligence.
You can request help from us or use Google Play’s refund process. A store decision does not remove a statutory claim against the responsible supplier. Please tell us if a purchase fails to arrive or a refund adjustment appears wrong. We will investigate using appropriate ownership and transaction evidence. We do not impose a blanket “no refunds” policy or require you to waive a legal remedy.
EEA and UK consumers generally have a 14-day right to withdraw from qualifying distance contracts. For digital content supplied without a physical medium, that right can be lost when supply begins only if the applicable requirements are met, including your prior express consent to immediate supply, acknowledgement of the loss of the right, and the required contract confirmation. Reading these terms, using the free app, or contacting support is not that consent.
For digital services, different rules can apply: an express request to begin during the withdrawal period may permit a proportionate charge where the law allows, and loss of the right on full performance requires the applicable consent and acknowledgement. If the legal conditions for losing the right are not met, it remains available. Faulty or misdescribed content and service remedies remain separate from withdrawal.
To exercise an available withdrawal right, send us a clear statement by email or post using the contact details above before the applicable period ends. Identify the app, purchase and purchase date, your name and contact address, and, if available, the Google Play order reference. No special wording is required. You may also use Google Play’s available withdrawal process. We will arrange any reimbursement required by law, normally through the original payment method and within the applicable statutory period, without imposing a refund fee.
9. Changes, availability and ending use
We may provide updates to address security, compatibility, legal requirements, bugs and reasonable product improvements. We will provide updates and maintain conformity for the period required by law or the purchase contract. Free features and game balancing may evolve, but changes must not arbitrarily remove paid benefits or defeat your consumer rights. An offer for a future purchase may differ from what you already bought.
Where EEA digital-content rules apply to changes beyond those needed to maintain conformity, a change to an ongoing supply must have a valid reason under the contract and impose no additional cost. If it adversely affects access or use by more than a minor amount, you will receive advance information on a durable medium and may terminate free of charge within 30 days of the notice or the change, whichever is later, unless you can retain the unchanged conforming version without additional cost.
For material changes affecting paid access or an ongoing service, we will give clear advance notice in an appropriate form where required, explain the reason and timing, and provide any legally required option to keep the conforming version, end the affected contract or obtain a remedy. We will not treat a rewritten webpage as retroactive acceptance. Where consent is required, we will seek it. If a service is discontinued, we will address undelivered paid benefits and other remedies required by law.
You may stop using the app at any time. We may restrict connected access for a serious breach, a genuine security risk or a legal requirement. Restrictions will be proportionate; where reasonably possible, we will explain the reason and allow you to resolve the issue or challenge a mistake through support. Urgent protective action may be necessary first. Exercising refund, withdrawal, complaint or data-protection rights is not itself a breach.
Software, networks and third-party services can have interruptions. We remain responsible to the extent required by law for our obligations, foreseeable loss caused by a breach, and legally required remedies. These terms do not promise uninterrupted connectivity or recovery of every unsynchronised local change, and they do not disclaim responsibility where such a disclaimer would be unlawful.
10. Support, complaints and applicable law
Contact dev@optygate.com, or use the phone or postal address above, for Hollow Wisp support, a purchase problem or a complaint. Explain the issue and the remedy you seek. A Google Play order reference and app version can help; never send payment-card details, passwords or sign-in tokens. We may reasonably verify account ownership before changing an account or disclosing records.
We will consider complaints fairly and explain the outcome. You may also contact Google Play about its payment services, seek help from your local consumer body, use an available dispute-resolution process, or bring a claim before a competent court. You do not have to complete our support process before exercising a legal right.
The mandatory consumer protections and court-access rights that apply where you habitually live remain available, including in the EEA and UK. These terms do not require exclusive litigation in the United Arab Emirates, compulsory arbitration, or waiver of collective or statutory remedies. If a provision cannot lawfully apply, the remaining terms apply only so far as they remain fair and lawful.